Created Tickets

23,100 - 5.3%

Compare to last month

Unsolved Tikets

3,154 + 3%

Compare to last month

Solved Tickets

15,458 + 5.3%

Compare to last month

Average First Time Reply

10:50 min + 5.3%

Compare to last month

Ticket reply time

Last week Last Year

1,256

Ticket by Channels

Last week Last Year

Customer Statification

Responses Received

180 Customer

Positive

75%

Neutral

20%

Negativa

5%

Tickets Solved By Agent

...

Theron

Marketing Manager
50 Tickets
...

Johen Doe

Marketing Manager
80 Tickets
...

Tyler Mark

Marketing Manager
25 Tickets

Resent Tickets

10:10

The More Important the Work

by Johne
Overdue

08:40

Proin iaculis eros non odio ornare efficitur.

by Amla
Open

07:10

In mattis mi ut posuere consectetur.

by Josef
Completed

01:15

Morbi quis ex eu arcu auctor sagittis.

by Rima
Pending

12:15

The More Important the Work

by Johne
Overdue

Ticket By First Reply Time

Average Tickets Created

Last week Last Year

Avg. Ticket Create

1,525

Avg. Ticket Solved

1,280

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Mayra Sibley
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Mayra Sibley

2 Hours

Hi there, I'm Jesse and you?
You

3 minutes

My name is Anne Clarc.
Mayra Sibley

40 seconds

Nice to meet you Anne.
How can i help you?